CNA

Head Office Branch
1 Edgardale Press Avenue, Crown Mines
 
Johannesburg, Gauteng
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by Nhlamulo B.
(17 Mar 17 @ 7:20 pm)

I am so dissapointed with CNA online Shopping. They shouldn't even be having an online shopping because they don't know how to operate through it. I purchased some items online from the CNA store on the 27th of February 2017 and their terms and conditions of delivery was to deliver within 2-5 working days. Yesterday was the 15th of March 2017 and I haven't receive my order, they haven't said anything to me concerning my order. After a week I emailed them asking what happened with my order and why they haven't said anything to me. So they asked for my order number which I forwarded to them. Then they told me that my order number is incorrect but it was the same exact order number they gave me. So I told them it is the order number you gave me and send it back to them again. They asked me...    Read more »

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by Ludwe M.
(8 Feb 17 @ 3:50 pm)

To CNA Head Office, I'm so disappointed of the level and competency of your store in Vincent Shopping Centre in East London. If I will shop-in or recommend your organization to anyone I would probably be on drugs. Thanks for the bad customer service and treatment.

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by Sonya M.
(17 Jan 17 @ 8:48 am)

CNA Online is the most useless service I have ever received. First off they advertise a product they do not have stock of, deliver the wrong product. Take 2 weeks to inform me as to what the process is to return the product. Eventually the product is picked up and it is almost over a month and I have not received my refund. I call the call centre almost every day and I am told the exact same thing every time, my issue has been escalated and that the online team will be in touch with me. I ask to speak to the manager and the consultant puts me through to their colleague Angel who says she is an Acting Manager and she did not know my issue or my name. How can a call centre operate without a manager and why does the Online team not have access to phones? Today the call centre just has a...    Read more »

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