Not everything is as real as our chicken
Firstly, thank you for NOT allowing fake news to ruffle your feathers.
Fake News: WhatsApp Messages
First order of the day. There are a variation of text and voice note messages containing false information being shared on WhatsApp and other social media platforms. These messages falsely warn people not to purchase KFC products by connecting our chicken to illness and death.
The safety of our customers and team members is our top priority. We take food safety and the wellbeing of our customers very seriously. We work closely with our restaurant teams, regulators and supplier partners to make sure that the food produced in all KFC restaurants meets only the highest safety and quality standards. We can confirm that we have not received any queries related to the mentioned cases on any of our KFC customer care platforms. We are committed to giving our customers a Finger Lickin’ Good experience every time they visit our restaurants.
Fake News: KFC has been affected by the Listeriosis outbreak
We are NOT affected by the current Listeriosis outbreak in the country. Our chicken is safe to eat and locally sourced from facilities that are not affected by the outbreak. KFC does not use any of the affected products from Rainbow or any other supplier. Our food is freshly cooked just before we serve it, further ensuring its safety. Cooking at heat above 70 degrees kills listeriosis and our chicken is fried at temperatures well above this.
We can’t stop fake news, all we can do is make you aware of the facts. RCL Foods (Rainbow Chickens) is one of our poultry suppliers and we can confirm that none of our Finger Lickin’ Good chicken is sourced from Wolwehoek in Sasolburg.
For several months - as an added safety precaution - our suppliers have increased monitoring and testing of food and we can report that according to the testing, KFC continues to remain listeria monocytogenes free. Rigorous food safety procedures are in place at all our supply partners - these procedures - which include regular product and environmental testing, have been further strengthened in recent months.
We will continue to hold ourselves and supply partners to the highest quality and safety standards to bring our customers the great tasting chicken they know and love.
What is Listeriosis? - Listeriosis is a bacterial infection caused by eating food contaminated with the listeria monocytogenes bacterium. It can be found in the environment i.e. in water and in the soil. This means that animals and vegetables can become contaminated at any time, and as a result, anyone can get infected. However, it is important to note that the bacterium is transmitted by consuming infected food and is not passed on from person to person and although serious, it is a treatable and preventable disease. For more information about what Listeriosis is, click here: https://www.foodsafety.gov/poisoning/causes/bacteriaviruses/listeria/index.html
Note to Editors:
Please quote Thabisa Mkhwanazi, Public Affairs Director, KFC Africa should you wish to attribute this statement.
For press queries please contact:
Lauren Turnbull, Corporate Communications Manager, KFC Africa
011 790 9103
Customer satisfaction is What Makes KFC Finger Lickin’ Good
KFC is taking a stand to ensure that our customers get the great tasting products they have come to know and love over the years. Customer satisfaction is important to us and this is our way of making sure that they are always happy and satisfied with every meal.With the same Original KFC Recipe of 11 herbs and spices, KFC is still made the same way it been made for over 40 years in South Africa. We make sure we always serve mouth-watering, crispy and crunchy chicken the way our customers have come to expect it All of our chicken and ingredients are the best, because they are sourced from the best. Every meal is freshly prepared in store, by hand by a trained to cook, to the highest quality to ensure customer satisfaction. Our chicken is cooked and kept at specific temperatures for a specific time to make sure it’s always hot and fresh!
How Taste Guarantee Works
In order to ensure customer satisfaction, any meal that a customer is unhappy with will be replaced provided that the meal is given back and has not been completely finished or altered in any way from the meal the customer received. The product can be returned and exchanged at any time.Customers are required to return the product in the same condition in which they received it. If the customer doesn’t have any of the product available anymore, or should the condition in which they received the product been altered, the Taste Guarantee Policy no longer applies.In order to ensure customer satisfaction, any meal that a customer is unhappy with will be replaced provided that the meal is given back and has not been completely finished or altered in any way from the meal the customer received. The product can be returned and exchanged at any time.Customers are required to return the product in the same condition in which they received it. If the customer doesn’t have any of the product available anymore, or should the condition in which they received the product been altered, the Taste Guarantee Policy no longer applies. Customers can return a product to any KFC restaurant, whether they bought it in restaurant or in the drive-thru. Even if a customer logs a complaint with KFC’s Customer Care Line, the product will still need to be returned to be exchanged. For customer service, please contact the Customer Care Line on 0860 100 222, or firstname.lastname@example.org.
Anele Mdoda behind the scenes in KFC’s kitchen
We invited Anele Mdoda into our kitchen to find out how we make our chicken taste this great! Join her as she gets to find out why we can guarantee our legendary taste?#?TasteGuaranteeIt's important for you to make informed decisions about the food you eat. So we provide the nutritional information of all our menu items on our website and this information is also available at all our restaurants on request