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by Selvin P.
(12 Oct 22 @ 8:04 am)
bought a STiebel Eltron under counter water heater online
this was model SNU 5SLi which was a replacement for my damaged unit.
A qualified plumber replaced the unit exactly as the old unit was fitted.
3 weeks later the unit started leaking.
When i contacted PLumb it they moved the goal posts and arranged for Stiebel eltron to assess the unit. This took 3 weeks to be done.
Their conclusion was that the unit was incorrectly fitted by qualified plumber.
My contention is that this is false information, Confirmation of this falisy is that i have re fitted another unit in exactly the same way and it has been working perfectly for over a month.
I believe that my contract was with plumb it and not Stiebel Eltron yet they moved the responsibility to the manufacturer.
Plumb it must explain how the replacement unit is working perfectly after being fitted by the same plumber who fitted the newly purchased one.
I believe i have been treated unjustly.bought a STiebel Eltron under counter water heater online
this was model SNU 5SLi which was a replacement for my damaged unit.
A qualified plumber replaced the unit exactly as the old unit was fitted.
3 weeks later the unit started leaking.
When i contacted PLumb it they moved the goal posts and arranged for Stiebel eltron to assess the unit. This took 3 weeks to be done.
Their conclusion was that the unit was incorrectly fitted by qualified plumber.
My contention is that this is false information, Confirmation of this falisy is that i have re fitted another unit in exactly the same way and it has been working perfectly for over a month.
I believe that my contract was with plumb it and not Stiebel Eltron yet they moved the responsibility to the manufacturer.
Plumb it must explain... Read more »
this was model SNU 5SLi which was a replacement for my damaged unit.
A qualified plumber replaced the unit exactly as the old unit was fitted.
3 weeks later the unit started leaking.
When i contacted PLumb it they moved the goal posts and arranged for Stiebel eltron to assess the unit. This took 3 weeks to be done.
Their conclusion was that the unit was incorrectly fitted by qualified plumber.
My contention is that this is false information, Confirmation of this falisy is that i have re fitted another unit in exactly the same way and it has been working perfectly for over a month.
I believe that my contract was with plumb it and not Stiebel Eltron yet they moved the responsibility to the manufacturer.
Plumb it must explain how the replacement unit is working perfectly after being fitted by the same plumber who fitted the newly purchased one.
I believe i have been treated unjustly.bought a STiebel Eltron under counter water heater online
this was model SNU 5SLi which was a replacement for my damaged unit.
A qualified plumber replaced the unit exactly as the old unit was fitted.
3 weeks later the unit started leaking.
When i contacted PLumb it they moved the goal posts and arranged for Stiebel eltron to assess the unit. This took 3 weeks to be done.
Their conclusion was that the unit was incorrectly fitted by qualified plumber.
My contention is that this is false information, Confirmation of this falisy is that i have re fitted another unit in exactly the same way and it has been working perfectly for over a month.
I believe that my contract was with plumb it and not Stiebel Eltron yet they moved the responsibility to the manufacturer.
Plumb it must explain... Read more »