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by Lisa N.
(7 Dec 23 @ 3:00 pm)
MY WORST MISTAKE, PROLINE AUTOBODY WYNBERG
MINKIE! MINKIE! MINKIE!
This is a detailed description of the kind of service I received from Proline Autobody in Wynberg where I was told that my claim was assigned to Minkie.
1. I got a call that I could come and collect my car on the 04th of December 2023 at 13:30, I got there before that and Minkie told me that it would be ready for collection at 14:00.
2. I asked Minkie if my windows have been fixed because I was previously told that they are still waiting for the window seal and window mechanism to be ordered from another country, she assured me that they did find the two parts at your panelbeater and everything is sorted.
3. When I received the car I was disappointed to find that the two front windows were not working, there was a huge gap between the fender and the bonnet which was previously not there prior to the accident, the window tint had a scratch, the rubber seals where were not clipped correctly and the car was not cleaned on the inside.
4. When I accessed the car and noticed all of what is noted on my 3rd point they had to take the car back and fix it which for me meant that quality assurance was not properly done on the car and which caused a delay for me because it meant I had to wait longer then expected, I waited until around 5pm.
5. When I got the car back at around 16:50, I noticed that the space between the fender and side panel was back, I reported it to Minkie and she screamed at me infront of everyone saying that I am upsetting her out and that she has her own clients to attend to, I didn't understand what it meant because I was under the impression that I am also her client and I wasted hours of my time at the panel beater doing quality assurance which somebody else is getting paid to do, clearly I volunteered my services.
6. When I received the car, the doors were replaced and painted well but now my car had two shades of grey which is really not your fault but what I expected was for Minkie to communicate this with me and probably ask me if I would like the whole body to be painted at an additional cost or I would like it to be released with two shades of grey, I was shocked because I didn't get a courtesy call communicating this with me and providing options. I would have been fine with any form of communication regarding this
7. Minkie also didn't communicate prior that she had reported a cracked window screen as a result of the impact of the accident. A courtesy call would have been nice to notify me of what she saw so that I can take it up with my accessor.
8. I paid for the access and Minkie asked me to sign a form on step 3 and right notes, she had already rated on step 2 on my behalf the kind service I received and that is why I was taken straight to step 3, I told Minkie that I want to go back to step 2 before submitting the form and she asked me WHY, I insisted on going back to step 2 and she later allowed me to. I noticed that there is a high possibility that Minkie is used to rating herself and gets away with it, which means that what you see is actually not a true reflection of the kind of customer service she delivers. That's very concerning
9. The car is in good working condition, it's just the minor details that I have a problem with and more importantly the lack of proper communication from Minkie, the disrespect from Minkie, shouting at me as if I am a child infront of everyone oustide their panel beater and being treated as if I am not their client.
10. When I confronted them about this, Minkie lacked accountability and she still doesn't get my point, she would benefit from customer service training or a refresher course. In conclusion, Minkie is plain rude, lacks customer service skills and I wouldn't recommend Proline, she even rates herself on the forms which is very funny. I just gave them a star because you cannot post her without giving a starMY WORST MISTAKE, PROLINE AUTOBODY WYNBERG
MINKIE! MINKIE! MINKIE!
This is a detailed description of the kind of service I received from Proline Autobody in Wynberg where I was told that my claim was assigned to Minkie.
1. I got a call that I could come and collect my car on the 04th of December 2023 at 13:30, I got there before that and Minkie told me that it would be ready for collection at 14:00.
2. I asked Minkie if my windows have been fixed because I was previously told that they are still waiting for the window seal and window mechanism to be ordered from another country, she assured me that they did find the two parts at your panelbeater and everything is sorted.
3. When I received the car I was disappointed to find that the two front windows were not working... Read more »
MINKIE! MINKIE! MINKIE!
This is a detailed description of the kind of service I received from Proline Autobody in Wynberg where I was told that my claim was assigned to Minkie.
1. I got a call that I could come and collect my car on the 04th of December 2023 at 13:30, I got there before that and Minkie told me that it would be ready for collection at 14:00.
2. I asked Minkie if my windows have been fixed because I was previously told that they are still waiting for the window seal and window mechanism to be ordered from another country, she assured me that they did find the two parts at your panelbeater and everything is sorted.
3. When I received the car I was disappointed to find that the two front windows were not working, there was a huge gap between the fender and the bonnet which was previously not there prior to the accident, the window tint had a scratch, the rubber seals where were not clipped correctly and the car was not cleaned on the inside.
4. When I accessed the car and noticed all of what is noted on my 3rd point they had to take the car back and fix it which for me meant that quality assurance was not properly done on the car and which caused a delay for me because it meant I had to wait longer then expected, I waited until around 5pm.
5. When I got the car back at around 16:50, I noticed that the space between the fender and side panel was back, I reported it to Minkie and she screamed at me infront of everyone saying that I am upsetting her out and that she has her own clients to attend to, I didn't understand what it meant because I was under the impression that I am also her client and I wasted hours of my time at the panel beater doing quality assurance which somebody else is getting paid to do, clearly I volunteered my services.
6. When I received the car, the doors were replaced and painted well but now my car had two shades of grey which is really not your fault but what I expected was for Minkie to communicate this with me and probably ask me if I would like the whole body to be painted at an additional cost or I would like it to be released with two shades of grey, I was shocked because I didn't get a courtesy call communicating this with me and providing options. I would have been fine with any form of communication regarding this
7. Minkie also didn't communicate prior that she had reported a cracked window screen as a result of the impact of the accident. A courtesy call would have been nice to notify me of what she saw so that I can take it up with my accessor.
8. I paid for the access and Minkie asked me to sign a form on step 3 and right notes, she had already rated on step 2 on my behalf the kind service I received and that is why I was taken straight to step 3, I told Minkie that I want to go back to step 2 before submitting the form and she asked me WHY, I insisted on going back to step 2 and she later allowed me to. I noticed that there is a high possibility that Minkie is used to rating herself and gets away with it, which means that what you see is actually not a true reflection of the kind of customer service she delivers. That's very concerning
9. The car is in good working condition, it's just the minor details that I have a problem with and more importantly the lack of proper communication from Minkie, the disrespect from Minkie, shouting at me as if I am a child infront of everyone oustide their panel beater and being treated as if I am not their client.
10. When I confronted them about this, Minkie lacked accountability and she still doesn't get my point, she would benefit from customer service training or a refresher course. In conclusion, Minkie is plain rude, lacks customer service skills and I wouldn't recommend Proline, she even rates herself on the forms which is very funny. I just gave them a star because you cannot post her without giving a starMY WORST MISTAKE, PROLINE AUTOBODY WYNBERG
MINKIE! MINKIE! MINKIE!
This is a detailed description of the kind of service I received from Proline Autobody in Wynberg where I was told that my claim was assigned to Minkie.
1. I got a call that I could come and collect my car on the 04th of December 2023 at 13:30, I got there before that and Minkie told me that it would be ready for collection at 14:00.
2. I asked Minkie if my windows have been fixed because I was previously told that they are still waiting for the window seal and window mechanism to be ordered from another country, she assured me that they did find the two parts at your panelbeater and everything is sorted.
3. When I received the car I was disappointed to find that the two front windows were not working... Read more »